Product issues
I received a product other than the one ordered. What do I do?
I received a different product than the one ordered. What am I doing? Do not worry :) All you have to do is to open a ticket where you fill in our form with the information needed to identify the order, and leave us a message with the reported ...
The parcel delivered by the courier is damaged. What can I do? 📦
? The parcel delivered by the courier is damaged. What can I do? If the parcel is damaged, shows signs of impact or the packaging is torn, please refuse to accept the parcel. It will be returned to us automatically for inspection. ? Before refusing ...
I received a defective product in the order. What do I do? ⚠️
The order reached me and I received a defective product. If one of the products is defective, all you have to do is open a ticket with this aspect. We will send a new product, and if it is no longer available in our offer, we will refund the value. ...