Cancellation and changes
Can I change the payment method after placing the order? 💳
?? Can I change the payment method after placing the order? Once your order has been placed, the payment method can no longer be changed. You can, however, request the cancellation of the order and place a new one, selecting your preferred payment ...
I entered the phone number incorrectly — how can I update it? 📞
? I entered the phone number incorrectly — how can I update it? If you notice an error in your phone number after placing the order, please send us a message with your order ID and the correct phone number. We’ll update your details before the ...
I entered the delivery address incorrectly — can I change it? 📍
? I entered the delivery address incorrectly — can I change it? Yes, if the order has not yet been passed to the courier, you can request a change of delivery address via a message. Once the parcel has been dispatched, the address can only be ...
I no longer want the order — can I refuse the parcel on delivery? ❌
?❌ I no longer want the order — can I refuse the parcel on delivery? Yes. If you no longer want the order, you can refuse to accept the parcel on delivery. The parcel will automatically be returned to us at no extra cost to you. ? Once the parcel ...
I paid online by bank card, how long does it take to get my money back after cancelling the order? 💳
? I paid online by bank card, how long does it take to get my money back after cancelling the order? More than 95% of refunds are processed within a maximum of 24 business hours from the moment the order cancellation is confirmed. The amount is ...
How do I replace a product? 🔄
? How do I replace a product? If one of the products is defective or not as described, all you need to do is submit a product replacement request by filling in our support form. We will ship a new product, and if it is no longer available in our ...
How do I cancel an order? ❌
❌ How do I cancel an order? Depending on the platform where you placed the order, you can cancel it directly from your account or by submitting a cancellation request. If this option isn’t available, simply open a ticket and fill in our form with the ...