How do I cancel an order? ❌
❌ How do I cancel an order?
Depending on the platform where you placed the order, you can cancel it directly from your account or by submitting a cancellation request.
If this option isn’t available, simply open a ticket and fill in our form with the information needed to identify your order (e.g. order ID, full name, phone number, email address, delivery address, items ordered, approximate order date).
📌 Once your request has been processed, you’ll receive an email confirming that the cancellation has been completed.
🚚 The order has already been handed over to the courier and I no longer want it. What should I do?
You can refuse to accept the parcel at delivery. The parcel will automatically be returned to us and we will update the status of your order once we receive it.
📌 After we receive the return from the courier, we’ll send you a confirmation by email. In some tracking links there is also an option such as “Refuse parcel” or “Change delivery” – if available, you can use it directly.
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