Depending on the platform where you placed the order, you can cancel it directly from your account or by submitting a cancellation request.
If this option isn’t available, simply open a ticket and fill in our form with the information needed to identify your order (e.g. order ID, full name, phone number, email address, delivery address, items ordered, approximate order date).
📌 Once your request has been processed, you’ll receive an email confirming that the cancellation has been completed.
You can refuse to accept the parcel at delivery. The parcel will automatically be returned to us and we will update the status of your order once we receive it.
📌 After we receive the return from the courier, we’ll send you a confirmation by email. In some tracking links there is also an option such as “Refuse parcel” or “Change delivery” – if available, you can use it directly.