?? How can I leave delivery instructions for the courier (intercom, floor, etc.)? You can add delivery instructions for the courier (e.g. intercom code, floor, etc.) directly in the notes/comments field when placing your order. These instructions ...
? Can I request a pro forma invoice before paying by bank transfer? Yes. You can request a pro forma invoice before making payment by bank transfer. All you need to do is open a ticket and send us a message with your order details. ? Once the pro ...
? The courier did not deliver the parcel and it was returned? Don’t worry ?. You can place a new order with the products you want and we’ll do our best to make sure the delivery reaches you this time. ? Useful tips: please make sure that your full ...
? I selected the “Cash on Delivery” payment method. Can I pay the courier with a bank card? At the moment, not all courier companies offer the possibility to pay by bank card. For this reason, we recommend having cash available when your order is ...
? I can’t find my invoice. What should I do? The invoice was sent automatically by email or SMS when your order was confirmed. Try searching your inbox (including “Spam/Promotions”) using terms such as “invoice” or the name of the store. ? Also ...