Delivery and shipping
What should I do if my parcel is incomplete or items are missing? 📦
? What should I do if my parcel is incomplete or items are missing? If you notice that items are missing from your parcel, please open a ticket and provide your order ID, the missing items and, if possible, a photo of the parcel and the label. We ...
To which countries is delivery available? 🌍
? To which countries is delivery available? We ship to several countries in the European Union (e.g. Romania, Greece, Hungary, Poland, Bulgaria, Czechia, Slovakia, Austria, Germany, Croatia, Italy, France, Spain, etc.). Orders are delivered via ...
Can I change the delivery address after the order has been shipped? 📬
? Can I change the delivery address after the order has been shipped? Once your order has been shipped, the address can only be changed via a redirect request with the courier, if this service is available. You can make the change directly from the ...
I received an SMS/email with the tracking link, but the status isn’t updating. Why? 🔄
? I received an SMS/email with the tracking link, but the status isn’t updating. Why? The tracking status may be delayed by a few hours until the first scan in the courier’s warehouse. Your order is still being processed or in transit, even if the ...
I live far from the city. Will I have to pay anything extra to the courier? 🚚
? I live far from the city. Will I have to pay anything extra to the courier? No, we don’t charge any extra distance fees. The shipping cost is exactly the one shown when you place your order and it stays the same, regardless of your location. ? If ...
I haven’t received the tracking link for my parcel? 🧾
? I haven’t received the tracking link for my parcel? Don’t worry ?. Your order will arrive on time — over 98% of parcels are delivered within the estimated delivery time. Once your parcel is ready, you’ll receive an email and an SMS containing the ...
How long does it take for my order to be delivered? ⏱️
⏱️ How long does it take for my order to be delivered? Over 95% of orders arrive before the estimated delivery time that is communicated by SMS or email. We constantly work to dispatch orders as quickly as possible, often even before the time shown ...