I entered the phone number incorrectly — how can I update it? 📞
📞 I entered the phone number incorrectly — how can I update it?
If you notice a mistake in your phone number after placing the order, please send us a message including your order ID and the correct phone number. We’ll update your details before the parcel is handed over to the courier.
📌 After dispatch, the courier uses your phone number for delivery; if it’s incorrect, the delivery may be delayed.
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I entered the delivery address incorrectly — can I change it? 📍
? I entered the delivery address incorrectly — can I change it? Yes. If the order has not yet been handed over to the courier, you can request a change of the delivery address via a message. After the parcel has been dispatched, the address can only ...
How do I cancel an order? ❌
❌ How do I cancel an order? Depending on the platform where you placed the order, you can cancel it directly from your account or by submitting a cancellation request. If this option isn’t available, simply open a ticket and fill in our form with the ...