I no longer want the order - can I refuse the parcel on delivery? ❌

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• How do I cancel an order? ❌

  ❌ How do I cancel an order? Depending on the platform where you placed the order, you can cancel it directly from your account or by submitting a cancellation request. If this option isn’t available, simply open a ticket and fill in our form with the ...

• I entered the delivery address incorrectly — can I change it? 📍

  ? I entered the delivery address incorrectly — can I change it? Yes. If the order has not yet been handed over to the courier, you can request a change of the delivery address via a message. After the parcel has been dispatched, the address can only ...

• Can I change the payment method after placing the order? 💳

  ?? Can I change the payment method after placing the order? After placing the order, the payment method can no longer be changed. However, you can request to cancel the order and place a new one, choosing your preferred payment method (e.g. online ...

• I paid online by bank card, how long does it take to get my money back after cancelling the order? 💳

  ? I paid online by bank card, how long does it take to get my money back after cancelling the order? More than 95% of refunds are processed within a maximum of 24 business hours from the moment the order cancellation is confirmed. The amount is ...

• How do I replace a product? 🔄

  ? How do I replace a product? If one of the products is defective or not as described, all you need to do is submit a product replacement request by filling in our support form. We will ship a new product, and if it is no longer available in our ...