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How can I leave delivery instructions for the courier (intercom, floor, etc.)? 📝
?? How can I leave delivery instructions for the courier (intercom, floor, etc.)? You can add delivery instructions for the courier (e.g. intercom code, floor, etc.) directly in the notes/comments field when placing your order. These instructions ...Can I request a pro forma invoice before paying by bank transfer? 🧾
? Can I request a pro forma invoice before paying by bank transfer? Yes. You can request a pro forma invoice before making payment by bank transfer. All you need to do is open a ticket and send us a message with your order details. ? Once the pro ...Can I change the payment method after placing the order? 💳
?? Can I change the payment method after placing the order? After placing the order, the payment method can no longer be changed. However, you can request to cancel the order and place a new one, choosing your preferred payment method (e.g. online ...I entered the phone number incorrectly — how can I update it? 📞
? I entered the phone number incorrectly — how can I update it? If you notice a mistake in your phone number after placing the order, please send us a message including your order ID and the correct phone number. We’ll update your details before the ...I entered the delivery address incorrectly — can I change it? 📍
? I entered the delivery address incorrectly — can I change it? Yes. If the order has not yet been handed over to the courier, you can request a change of the delivery address via a message. After the parcel has been dispatched, the address can only ...
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How long does it take for my order to be delivered? ⏱️
⏱️ How long does it take for my order to be delivered? Over 95% of orders arrive before the estimated delivery time that is communicated by SMS or email. We constantly work to dispatch orders as quickly as possible, often even before the time shown ...I haven’t received the tracking link for my parcel? 🧾
? I haven’t received the tracking link for my parcel? Don’t worry ?. Your order will arrive on time — over 98% of parcels are delivered within the estimated delivery time. Once your parcel is ready, you’ll receive an email and an SMS containing the ...I live far from the city. Will I have to pay anything extra to the courier? 🚚
? I live far from the city. Will I have to pay anything extra to the courier? No, we don’t charge any extra distance fees. The shipping cost is exactly the one shown when you place your order and it stays the same, regardless of your location. ? If ...I placed an order and entered the wrong phone number. What can I do? 📱
? I placed an order and entered the wrong phone number. What can I do? All you need to do is send us a message and complete our support form with the information needed to identify your order, making sure you include the new phone number. Once your ...I placed an order and entered the wrong billing details. What should I do? 🧾
? I placed an order and entered the wrong billing details. What should I do? If you entered the wrong billing address, don’t worry ?. All you need to do is fill in our support form with the information we need to identify your order and mention the ...
- Company name: TABARA TELECOM SRL
- Registered office address: Strada Principala, nr 60, Vistea de Sus, Brasov, România
- Place of business address: Chitila, Strada Rudeni 77, Județul Ilfov, Postal code 077045 (Chitila Logistic Hub), România
- VAT ID: RO31697413
- Trade Register number: J08/828/2013