Recent Articles
How can I leave delivery instructions for the courier (intercom, floor, etc.)? 📝
?? How can I leave delivery instructions for the courier (intercom, floor, etc.)? You can add delivery instructions for the courier (e.g. intercom code, floor, etc.) directly in the notes/comments field when placing your order. These instructions ...
Can I request a pro forma invoice before paying by bank transfer? 🧾
? Can I request a pro forma invoice before paying by bank transfer? Yes. You can request a pro forma invoice before making payment by bank transfer. All you need to do is open a ticket and send us a message with your order details. ? Once the pro ...
Can I change the payment method after placing the order? 💳
?? Can I change the payment method after placing the order? After placing the order, the payment method can no longer be changed. However, you can request to cancel the order and place a new one, choosing your preferred payment method (e.g. online ...
I entered the phone number incorrectly — how can I update it? 📞
? I entered the phone number incorrectly — how can I update it? If you notice a mistake in your phone number after placing the order, please send us a message including your order ID and the correct phone number. We’ll update your details before the ...
I entered the delivery address incorrectly — can I change it? 📍
? I entered the delivery address incorrectly — can I change it? Yes. If the order has not yet been handed over to the courier, you can request a change of the delivery address via a message. After the parcel has been dispatched, the address can only ...