I’ve received an SMS/email with the tracking link, but the status isn’t updating. Why? 🔄

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• What happens if the courier doesn’t find me at home? 🏠

  ? What happens if the courier doesn’t find me at home? If the courier doesn’t find you at home, the delivery is usually rearranged for another day or a notification is left on the parcel tracking page. In some cases, the parcel may be held at the ...

• Can I change the delivery address after the order has been dispatched? 📬

  ? Can I change the delivery address after the order has been dispatched? After your order has been dispatched, the address can only be changed by requesting a redirection with the courier, if this service is available. You can make the change ...

• How long does it take for the order to be delivered? ⏱️

  ⏱️ How long does it take for the order to be delivered? Over 95% of orders arrive before the estimated delivery date that you receive by SMS or email. We work continuously to despatch orders as quickly as possible, often even before the date shown on ...

• I live far from the city. Will I have to pay anything extra to the courier? 🚚

  ? I live far from the city. Will I have to pay anything extra to the courier? No, we don’t charge any extra distance fees. The shipping cost is exactly the one shown when you place your order and it stays the same, regardless of your location. ? If ...